Update your address or personal details on your licence

If you hold a Queensland driver licence, you must tell the Department of Transport and Main Roads within 14 days if you change your name or address.

When you tell us that you have changed your name, address or sex descriptor, all products you have with the Department of Transport and Main Roads in your name will be updated, including your:

• driver licence
• marine licence
• industry authority
• photo identification card, adult proof of age (18+) card
• ship registrations
• vehicle registrations.

You do not have to pay a fee to change your name, address or sex descriptor.

Address standards

We have an address list from Australia Post that gets new updates every 3 months. If your address is new, it might not be in our system yet, which means you can't update it online. To make sure your address is accepted, use the one shown on your official bills like council rates, electricity, or phone. If what you enter doesn't match our list, the system may correct it.

Returned mail

It is important you make sure that your address is correctly recorded with the Department of Transport and Main Roads. Update your address details online.

Interstate address

If you have a Queensland licence you cannot have an interstate residential address, but you can have an interstate postal address.

Change of address

How to update your address

When you notify us of your new home address, always write or say your address exactly as it appears on your household bills (e.g. your rates or electricity bill).

Once you have told us of your change of address, within 21 days you will get a label showing your new address, to put on your licence.

To change your address, you must do one of these things:

• change your address online
• call the Department of Transport and Main Roads on 13 23 80—they will ask you questions to confirm your identity
• visit a transport and motoring customer service centre—remember to bring your licence
• write to us.

If you update your address by post, send your letter to:

Department of Transport and Main Roads
PO Box 5232
BRISBANE QLD 4001

Your letter must include your:

• full name
• customer reference number (driver licence number)
• date of birth
• old address
• new address
• signature.

How to change your address online

Use this online service to let us know you have changed your address.

You can update your address details online. When you tell us that you have changed address, your residential and postal address will be changed for your:

• driver licence
• vehicle registration
• marine licence
• industry authority
• photo identification card, adult proof-of-age (18+) card
• recreational boat and personal watercraft registration.

Addresses you can't change online

You can only change your personal address. Contact the Department of Transport and Main Roads if:

• you need to change the address of a business or organisation
• your garaging address is different to your residential address
• you move to an address that isn't recognised by Australia Post.

Change of name

• evidence of your identity (your identity documents can show your old name)
• evidence of your name change (you must show an original, official document—for example, a marriage certificate)
• your current licence—if you cannot hand in your licence you will need to pay a replacement driver licence fee.

You don't need to fill out a change of details form when visiting a Department of Transport and Main Roads Customer Service Centre to apply for a replacement driver licence.

You will need to complete the change of customer details form (F4214) if:

• you are getting a replacement licence at a police station or at most QGAP offices
• you are getting a replacement photo ID card or industry authority.

Your replacement licence with your updated name will be mailed out to you.

Sex descriptors

It is mandatory to record a sex descriptor for the issue of a licence. This may be Male, Female or another sex descriptor recorded with the Births, Deaths and Marriages Registry. The sex descriptor does not appear on your physical licence or any other TMR product. We use this information for research to enhance our road safety initiatives.

When you apply for a TMR product, your sex descriptor will be recorded from your identity document. If it is not on that document, you will be asked what your sex descriptor is, and this will be recorded. If you change your sex descriptor with the Births, Deaths and Marriages Registry in Queensland and want to update your licence record, you can bring your new certificate to a transport and motoring customer service centre.

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