MTNL Broadband Plans & MTNL Customer Care Contact 2024

In today's digital age, having a reliable internet connection is as crucial as having electricity and water. One of the key players in providing internet services in India is MTNL (Mahanagar Telephone Nigam Limited). This article briefs you about the various MTNL broadband plans available, helping you choose the best one for your needs.

As of December 2023, Mahanagar Telephone Nigam had over 2.2 million wired subscribers in India. Among these, 1.22 million users were in the Mumbai region, while the remainder were in the Delhi region.

MTNL Broadband

MTNL is the largest internet service provider(ISP) in Mumbai and Delhi in terms of market share and the third-largest ISP in India, despite only being present in two circles. It offers TriBand Internet services through dial-up and DSL. Through TriBand, it provides games on demand, video on demand, and IPTV services in India. TriBand is aimed at homes and small businesses.

As a state-owned entity, MTNL has played a pivotal role in the development of the telecom sector in cities like Mumbai and Delhi. MTNL has been a cornerstone in the Indian telecom industry, providing various services including landline, mobile, and broadband. Despite the stiff competition, it continues to be a preferred choice for many due to its reliability and extensive network.

MTNL Broadband Plans: Delhi & Mumbai

MTNL offers a range of broadband plans tailored to meet the diverse needs of its customers. These plans can be broadly categorized into Unlimited Plans, Limited Usage Plans, and Special Plans for Delhi and Mumbai. Each plan comes with its own set of features, benefits, and pricing structures.

MTNL Broadband, Delhi: Postpaid Internet Plans

• Unlimited free calls on MTNL (Delhi and Mumbai) N/W
• 100 calls on other N/Ws

• Unlimited free calls on MTNL (Delhi and Mumbai) N/W
• 100 calls on other N/Ws

• Unlimited free calls on MTNL (Delhi and Mumbai) N/W
• 150 calls on other N/Ws

The speed of existing broadband connections on fair usage unlimited plans and truly unlimited plans with data download speeds of 2 Mbps and 4 Mbps will be upgraded to up to 8 Mbps, wherever technically feasible.

• Initial Charges of MTNL Wi-Fi Services
• Broadband Registration, Installation & Activation:Rs 500/-
• Non-refundable Modem charges (normal / Wi-Fi):Rs. 1000/-
• Installation of Telephone line:Rs. 500/-
• Initial charges for normal Modem (old/refurbished):Rs.300/-

Subscribers who choose to use their own telephone instrument will receive a Rs. 250 rebate for the instrument. Also, the subscriber fitting charges of Rs. 250 will be waived.

MTNL Postpaid Broadband, Delhi: Charges for IPV6 IP Pool (/64)

Existing broadband and leased line users can opt for IPv6 at an annual cost of Rs. 1100. Interested users should submit a request for an IPv6 IP to SDE(ADSL)/DE(ADSL) or contact 1500 via email. All other terms and conditions will remain the same.

You might want to know

MTNL Postpaid Broadband, Delhi: VDSL Combo 2490

MTNL Broadband Plans in Mumbai

MTNL Internet plans in Mumbai range between Rs. 600 and Rs. 7999 a month. While some plans offer a minimum of 110 GB of data, others offer high-end data of 7500 GB. In addition, some plans have speeds as low as 6 Mbps, while others have 100 Mbps.

MTNL Mumbai Broadband Services include:

1. Postpaid broadband services
2. Prepaid broadband services

MTNL Postpaid Broadband Services In Mumbai

Let us look at these MTNL recharge plans now:

MTNL FTTH Plans, Mumbai

Additional Charges for High-Speed Fiber Plans

If you are new to MTNL FTTH broadband connection, there are few additional charges levid by the company which are listed below:

Customers can purchase their own ONT from Authorized Vendors OR From FTTH Revenue Share Partners

MTNL Fiber Plans, Mumbai: Data Add-Ons

Customers can now benefit from FUP-based Unlimited Broadband (ADSL/VDSL) and Fiber plans, ensuring uninterrupted regular download speeds by choosing Monthly Data Top-Ups after exceeding FUP usage.

MTNL Broadband Prepaid Vouchers In Mumbai

MTNL offers prepaid broadband service to users on their existing Landline copper infrastructure. There is a grace period of 30 days after which your account will be suspended. Once you have taken the MTNL prepaid plan, you cannot migrate to another plan till the validity is over.

Here is the list of the Mumbai MTNL Broadband Prepaid Vouchers:

Additional charges for taking MTNL broadband prepaid include:

• Installation & Activation -Rs 300/-
• Normal Modem- Rs 1000/-
• Wireless Modem- Rs 1700/-

How To Make MTNL Bill Payment?

It is quite easy to make your MTNL Bill payment online through the MTNL website.

Here are the steps you need to follow:

1. Go To https://billcare.mtnl.net.in/
2. Enter Your Landline Number or Registered Mobile Number
3. Click the PAY button to go to the Payment options

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How To Check MTNL Internet Usage?

Here are the steps to follow to check your internet usage:

1. Visit https://register.mtnl.net.in
2. Enter your MTNL Login credentials-Username & Password
3. Click LOGIN
4. Go To Usage Information under Menu
5. You will get the MTNL internet usage details

MTNL Selfcare Portal

MTNL Selfcare Portal allows you to check your billing history and perform transactions at ease at https://billcare.mtnl.net.in/

How To Take The MTNL Speed Test?

If you want to test your internet speed, MTNL website has an option that you can utilize:

1. Visit http://register.bol.net.in/mtnlportal/dsl/tester.jsp
2. Follow the instructions given on the page to get your results.

If you have any concerns about the speed test, you can always contact them at:

How To Contact MTNL Customer Care?

Let's take a look at how to contact MTNL customer care in both regions:

• MTNL Customer Care -Delhi Region
• MTNL Customer Care -Mumbai Region

MTNL Broadband Complaint Procedure: Delhi Users

Follow the below easy steps to complain about your broadband connection:

• Open your browser and visit MTNLdelhi.in
• Look for the ‘Broadband’ option and hover the cursor over it.
• Next, press the ‘Broadband Complaint Booking’ option
• You will now have to feed in your telephone number
• Now comes the tricky part – go ahead and select the ‘Complaint Type.’ It could range between
  • Password / VMAC Problem,
  • Some Sites Not Open,
  • Static IP Problem,
  • Email Problem,
  • Speed Problem,
  • ADSL Unstable,
  • ADSL Down,
  • CPE Faulty,
  • Adaptor Faulty,
  • WiFi Access Problem,
  • Misc/BB Test Desk

  Here is all the information you’ll need to lodge Delhi MTNL complaints regarding your services:

  MTNL Customer Care -Delhi Region

  Complaint Type	From MTNL Network	From Any Other Network
  Broadband Email Helpline	helpdesk. [email protected]	-
  GSM Consumer Care	1503	1800111503
  GSM General Information Number	1503	1800111503
  MTNL Broadband / ADSL Internet Services	1504	22221504
  FTTH Complaint	1507	011 22221507
  MTNL Newsline	—	011-24078888 for Hindi
  		011-24079999 for Helpline
  MTNL Infoline	—	011 24076666 for Hindi
  		011 24077777 for Helpline
  Changed Number Enquiry Service	1951 / 1952	—
  Fault Repair Service	011 2198	—

  MTNL Broadband Complaint Procedure: Mumbai Users

  Follow the below easy steps to complain about your broadband connection:

  • Visit the MTNL self-care complaint portal.
  • Next, select the ‘Complaint Booking’ option.
  • Now, feed in your Triband, Landline, or FTTH Number.
  • Look for ‘View Details’ on your screen.
  • Choose the ‘Landline or Broadband’ option, and then pick your complaint type.
  • Your complaint type can range between:
    • Deadline,
    • Instrument Type, or
    • Miscellaneous

    Here is all the information you’ll need to lodge MTNL complaints regarding your services:

    MTNL Customer Care- Mumbai Region

    MTNL Complaint Type	From MTNL Network	From Any Other Network
    Online Bill Payment Issues (On Working hours 10 AM to 17.30Hrs)	—	022-22073976
    		022-22035017
    		[email protected]
    GSM	—	98690 12345
    Basic Services	1500 / 1501	Email at [email protected]
    Customer Care for

    for Toll-Free Services

    Common Issues and Troubleshooting

    • Connectivity Problems: Connectivity issues are not uncommon with any broadband service. For MTNL, common fixes include restarting the router, checking for loose connections, and contacting customer support if the problem persists.
    • Billing Issues: Billing discrepancies can occur, but MTNL’s customer service team is generally helpful in resolving such issues. Keeping a record of your payments and bills can expedite the resolution process.
    • Technical Support: MTNL’s technical support is available 24/7 to assist with any technical issues. Whether it’s a connectivity problem or a query about your plan, the support team is there to help.

    MTNL Broadband Plans:Frequently Asked Questions

    What is the installation process for MTNL broadband?

    The installation process involves selecting a plan, submitting the necessary documents, and scheduling an installation appointment. A technician will visit your home to set up the connection.

    Are there any hidden charges in MTNL broadband plans?

    MTNL is transparent about its pricing. However, it’s always a good idea to read the terms and conditions or ask about any additional fees during the subscription process.

    How can I upgrade my MTNL broadband plan?

    You can upgrade your plan by visiting the MTNL website or contacting customer support. The upgrade process usually involves choosing a new plan and paying any difference in charges.

    Is there a contract period for MTNL broadband plans?

    Most MTNL plans do not require a long-term contract, but some special offers might have a minimum commitment period. Always check the details before subscribing.

    How does MTNL ensure the security of my internet connection?

    MTNL employs various security measures such as encryption and secure login credentials to protect your internet connection from unauthorized access.

    

    Telecom Expert: Mobile | DTH| Internet | OTT

    Aprajita is a contributing Telecom expert at Selectra. With interest in the Telecom sector, she helps users navigate to the best plans and packages offered by Indian Internet, Broadband and DTH providers. Aprajita has spent a decade in content creation, SEO and other digital marketing areas. She focuses more on improving user experience, quality and trust.